ORDERS / DELIVERY / RETURNS / PRODUCT
QUESTIONS.ANSWERED.
The essentials, kept clear. From orders and delivery to returns, fit and personal service.
FIND YOUR ANSWERBEFORE + AFTER CHECKOUT
ORDERS & PAYMENT
01How do I know my order has been received?
After checkout, you’ll receive an order confirmation at the email address used for your order. If it doesn’t arrive, check your spam folder or contact us.
02Can I change or cancel an order?
Contact us as soon as possible. If the order has not yet been processed or dispatched, we’ll do our best to help. Once it is on its way, changes may no longer be possible.
03Are online payments secure?
Yes. Payments are processed through secure checkout technology. The payment methods currently available for your destination are shown at checkout.
FROM PIRAEUS TO YOU
SHIPPING & DELIVERY
01Where do you ship?
We ship within Greece and internationally. Available shipping services and rates depend on the destination and are shown during checkout.
02How can I track my order?
Once your order is dispatched, you’ll receive tracking information. You can also use our Track Order page or contact us with your order number.
03How long does delivery take?
Delivery time depends on the destination and shipping service. The most relevant estimate is provided at checkout and in the carrier tracking once your order has been dispatched.
IF SOMETHING ISN’T RIGHT
RETURNS & EXCHANGES
01Can I return or exchange an item?
Yes, subject to our current Returns & Refunds Policy and the condition of the item. If you need another size or product, contact our team and we’ll guide you through the available options.
02What condition should a return be in?
Items should be unworn, unused and returned in their original condition with all brand and price tags attached. Any product-specific exceptions are set out in the Returns & Refunds Policy.
03When will I receive my refund or credit?
Once the return is received and approved, the applicable refund or credit is processed according to the Returns & Refunds Policy and the original payment method.
PRODUCT KNOWLEDGE, PERSONALLY
PRODUCT & FIT
01Are the products authentic?
Yes. GIANNOPOULOS is an authorised multi-brand retailer and sources products through official brand and company channels.
02Can you help me choose the right size?
Yes. Contact us with the product, your usual size, measurements or fit preference. Our team can guide you and check suitable alternatives.
03What if my size or item is sold out online?
Contact us. Stock can differ between online availability and the Piraeus store, and we may be able to suggest another size, colour, product or upcoming delivery.
THE HUMAN PART
STORE & SERVICE
01Do you have a physical store?
Yes. Our store is at 6 Dragatsi Street, Piraeus 185 35, Greece.
02Do you offer Personal Shopping?
Yes. Personal Shopping is available in our Piraeus store and remotely. Tell us what you need and we’ll prepare a focused selection around you.
03How can I contact you?
You can reach us by email, phone, message or through the Contact page. Our team responds personally during service hours.
STILL NEED HELP?
ASK US.DIRECTLY.
Some questions are easier with a person. Our team is here for orders, products, fit, delivery and anything that needs a closer look.